Having problems with one or both of your AirPods Pro from the first generation? They could be protected by an Apple service plan that is free of charge. To see if you qualify for a new pair of recalled AirPods Pro, continue reading.
Update January 2023: As long as three years have passed after the first retail sale, the afflicted AirPods Pro is still covered by this servicing program. But Apple has decided that the only AirPods Pro devices that qualify are the first-generation ones. To learn more, continue reading.
Your first-generation AirPods Pro may be covered by the AirPods recall if you experience noise cancellation that is ineffective, bass loss, crackling and static, or an increase in background noise.
Only the earbuds are covered by the service plan; the AirPods Pro Charging Case is not. Additionally, the original generation AirPods Pro recall is still in effect “3 years after the item was initially sold at retail.” After the program initially covered afflicted AirPods Pro for two years, that was modified.
Although looking at your receipt to identify when you first purchased your AirPods Pro may be beneficial, it won’t be the sole element used to evaluate your eligibility.
AirPods Pro recall: How to check replacement eligibility
Since there is no serial number checker for the recalled first-generation AirPods Pro, if you experience any of the following problems:
- Noises like crackling or static that get louder when you exercise, are around noise, or while you’re on the phone
- Ineffective active noise cancellation, such as a loss of bass or an increase in background noise like traffic or jet noise
- Contact Apple Support via phone at 800.APL.CARE in the US.
- Set up an appointment at your local Apple Store
- or make contact with an authorized by Apple.
According to Apple, “Your AirPods Pro will be checked to make sure they qualify for this program before any servicing. Replacements will be made for any AirPods Pro (left, right, or both) with a known problem. The case for the AirPods Pro is unaffected and will not be changed.
Affected phones were produced before October 2020, according to Apple. Remember that defective units may have been sold after that date, and the recall is valid for 3 years from the initial retail sale, thus qualified AirPods Pro will be covered through at least 2023.
Customers from all over the world can participate in the AirPods Pro recall program, but it does not prolong the warranty.
HOW DO I KNOW IF MY AIRPODS PRO IS COVERED?
Your AirPods Pro is unquestionably protected if you bought them before October 2020. You may easily acquire your replacement earphones by scheduling an appointment at the Apple shop.
There is a good probability that your AirPods Pro was still produced before the deadline even if you bought them after October 2020. You will need to call Apple Support and provide them with some information about your model because there isn’t a method for you to input your serial number online and check your eligibility on your own. If you have an iPhone, pairing your AirPods Pro with it will be simpler.
- Navigate to the “Settings” app on your iPhone.
- Tap “Bluetooth” when you locate it by scrolling down.
- Find the AirPods Pro you want to examine under the “My Devices” header and tap on the information icon to the right. You may see your unit’s model number, serial number, and version code here.
Try to fix AirPods even if you’re not eligible
Try out these four fixes if you find out you’re not covered by the AirPods Pro recall:
- Double-check the battery of your AirPods and AirPods case
- To check the battery level, place both AirPods in the case and lift the top close to your iPhone.
- Double-check that k Bluetooth didn’t get turned off on your iPhone
- Toggle Bluetooth on your iPhone so that it is green.
- Wash the speaker and microphone grilles.
- Read our instructions for cleaning AirPods and AirPods Pro.
- Reset your AirPods if the connection or sound is still problematic.
- Resetting AirPods and AirPods Pro