Facebook is more than a simple social network. In addition to many other things, it enables you to keep in touch with your friends, follow the news, and advertise your company. No matter how popular it may be, Facebook occasionally malfunctions, and it’s not always your fault.
This article will assist you in determining the cause of Facebook’s malfunction. We’ll lead you through some simple troubleshooting steps and give you the appropriate solutions.
We’ll lead you through some simple troubleshooting steps and give you the appropriate solutions.
1. Check your internet connection
You might be unable to access Facebook due to a poor Wi-Fi or internet connection. Verify the accuracy of your device’s internet connection. It might seem obvious, but double check that your router is turned on and that your Ethernet cable is plugged in. Also, take a look at our user-friendly setup instructions for an internet connection.
2. Is Facebook down?
You should first see if Facebook is down before resetting your iPhone or rebooting your router. Like any other app or website, Facebook may experience widespread server problems that prevent you and others from connecting to the service.
To check if it’s working, try logging into your Facebook account on a different device, such as an iPad or Android smartphone, if you have one available. Checking DownDetector, however, is a more tasteful option.
On the website Down Detector, anyone can report issues with connections to different websites and online services. There is probably an outage when there are lots of user-generated reports. In addition, you can check to see if Netflix is down using Down Detector. It also functions for additional services like Gmail, Xbox Live, and Whatsapp.
3. Refresh Your Browser
Refresh your browser if you prefer using the Facebook website to the app. Almost any browser-related bug can be resolved using this. While on your Facebook page, all you have to do is click the Reload or Refresh button. The button is typically located in the top-left corner of browsers.
Close all the browser tabs you are using and open a new window to access Facebook if it is still not functioning. You can also try a different browser, such as Firefox, Google Chrome, Safari, or one you might not be familiar with. Sometimes a bug or browser update can make it temporarily impossible to access your Facebook page.
4. Log out and resta the app again
You can disregard this step if you access Facebook through the website rather than the app or Messenger.
On an iPhone, iPad, Android, or Microsoft Surface tablet, restarting Facebook is sometimes all that is necessary to fix an issue. A software flaw that is nearly impossible to trace is the root of many Facebook problems. So sign out of Facebook, close the app, open it again, and log in again.
5. Delete All Caches and Data
Over time, web browsers gather and save a large amount of data. You experience a glitch at some point that prevents you from accessing your Facebook account. Your browser’s cache and data should be cleared as a fix.
Your preferred browser and device will determine how to clear data and cache. On Apple Safari, you must follow different instructions than on Chrome or Firefox. Before moving on to the next step of the troubleshooting process, make sure you read our comprehensive guide on how to clear the cache of any web browser.
6. Restart your gadget
Unusual things start happening when your computer, Android, or iOS device is on for an excessively long time. Different bugs can be brought on by the programs, services, and processes that are active in the background. Restarting your device occasionally is therefore a good idea.
7. Upgrade or reinstall the Facebook application
Run the most recent Facebook app version, please. Examine your notifications for any that might instruct you to update the app. Facebook will stop functioning properly or have compatibility issues if you don’t. The Google Play Store and Apple App Stores each offer updates for the app, or you can uninstall it and reinstall it from scratch.
Visit the Play Store’s official page for Android.
Visit this official App Store page to access it on iOS.
8. Flush the DNS Cache.
Your attempts to connect to Facebook might be hindered by DNS issues. When you type a website address into your browser, your computer sends a request to the Domain Name Server, which then converts it into the IP address of a particular server. The DNS cache on your device keeps track of all the websites you visit. In this way, websites will load more quickly the next time you visit them.
But you might be unable to access the Facebook website if there is a DNS cache bug. You need to flush the cache to fix this issue. How to do it on Windows is as follows:
- To bring up the Run window, press and hold the Windows key and R. Click the OK button after entering cmd.
- Enter the command ipconfig /flushdns into the Command Prompt console.
For more information on clearing DNS cache on Windows, Mac, Android, and iOS, or if you’re using a different device that doesn’t run Windows, read our in-depth guide.
9. Facebook is down for maintenance
Facebook may be undergoing maintenance if you are having problems using it or having trouble logging into your account. You ought to receive a message or notification about this, and your only option is to wait
Other Annoying Facebook Issues
You can access Facebook’s website, app, or Messenger, but something doesn’t seem quite right. Facebook may not be down, but is it really operational if you are unable to play videos or upload photos? Let’s quickly examine three problems that keep you from using your preferred social media.
You Can’t Upload Photos
Without the ability to upload photos, Facebook isn’t truly Facebook. Despite the fact that this is a common complaint, there are a few potential fixes:
- Depending on which you use, update your browser or the Facebook app. Because it is no longer compatible with Facebook’s features, outdated software can result in unforeseen problems.
- Verify image format. Among the more well-known formats, Facebook supports JPEG, PNG, BMP, and TIFF. Make sure to export your photos in a format that is accepted and to keep the file size under 15MB.
- Look for emails coming from Facebook. When someone uploads any material that Facebook deems offensive or inappropriate, they may occasionally be blocked. You cannot upload any image files because of this restriction.
You Can’t Upload Videos
Videos can be uploaded in the same ways as photos, as stated in the section above. Maintain a current version of the Facebook app, export videos in a format that is supported, and limit the file size to 4GB.
You Can’t Play Videos
A bug in the browser or an application can occasionally cause videos to stop playing. In most cases, all you have to do is restart your browser. Restart your device or try a different browser if that doesn’t work.
